Expert Telecommunications Services - Whatever You Need, Whenever and Wherever You Need It!
Whether your personal laptop just crashed, or the configuration and deployment of an entire global converged business network is needed, COSMICOM.NET can help. Our team of CTP* and PMP* certified technical professionals can be at your service almost immediately. No matter where in the world you are, we'll come to you!
We specialize in:
- System and Software Project Design
- System and Software Project Deployment
- System and Software
- System Set-Up
- Virus Detection and Recovery
- Systems Security and Performance Enhancement
- Hardware/Software Sales
From Leading Edge TDM to IP Contact Center migration development, the IP VPN's we've designed and managed capture calls globally with Toll Free, and local numbers forwarded VOIP from Routers and PBX’s networked across an IP VPN to regional Call Centers equiped with large scale ACD / IVR / CTI Agent Interface software and data technologies. My background covers supporting Call Center / Contact Center thru network pre/post sales technical support including RFI / RFP / RFQ solution and systems design, implementation, and maintenance in globally scaled voice and data networks. Trouble shooting methods and procedures, service delivery processes, acceptance testing, technical documentation, and reports. Integration, interconnection, and convergence of voice, data, video across MAN, WAN, LAN. Multi-protocol multi-service integration, MPLS, IPSEC, DSCP, VPN, Quality of Service (QoS). TDM PBX networking with Cisco routers (VOFR and VOIP) and IP Telephony. Routing (BGP, OSPF, EIGRP, RIP), IP multicast. DMS / ESS switch and Tekelec STP MTP, C7, SS7, ANSI ISUP internetworking, capture flags and call logs for long duration, Bellcore AMA billing issues, peg count to highlight traffic, software, and hardware resource issues. ETN and Call Center ACD Project / Program / Vendor management across multiple PBX brands and datafill configurations into common network Alcatel, Lucent, Nortel,Fujitsu, Mitel. Isolate and resolve impairments such as echo,one-way transmission,call cut off, blocking and congestion. Network topology, traffic analysis, load balancing, diversity, dial plans, loss plans and capacity optimization across T1,E1 interconnected NI1, NI2, QSIG, CAS, R2, ETSI, DPNSS, NAPRI
With technology getting more and more advanced, you need a reliable telecommunications services partner you can trust. COSMICOM.NET would be pleased to be your technology partner.
Please call us today for a quote! Ask about our FREE Performance Analysis.